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Search results for “Customer Loyalty Program”
Booking Holdings-backed Yanolja acquires Indian hotel tech firm eZee
09/05/2019
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2:19:02 PM
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Yanolja will pick up 21,000-plus global clients from eZee, which helps hotels and other customers manage room bookings and loyalty programs online.
Is hotel loyalty worth it?
07/04/2019
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3:35:02 PM
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Loyal customers are more likely to perceive the company’s products and services with good value and are less sensitive to the company’s price premium.
Amadeus addresses four converging trends to sustain its edge
08/09/2019
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6:31:36 PM
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Consumer channels, distribution integration, merchandising and emerging technologies are shaking up the travel sector.
Marriott jumps into all-inclusive resorts with Ritz-Carlton deal
08/06/2019
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5:52:37 PM
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Marriott announced plans for two new resorts that will cost more than $800 million combined to build.
Marriott’s Alibaba joint venture in China is part of its direct-booking strategy
07/30/2019
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6:29:24 PM
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Marriott could do a lot worse than tying its fortunes in China to the e-commerce juggernaut Alibaba.
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019
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4:16:13 PM
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The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
How hotels are adapting to the biggest disruptors
07/02/2019
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5:10:47 PM
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Such disruption, in a good way, has the hospitality industry focused on a "return on experience" metric.
Burning questions: Too many brands? Too much tech?
06/16/2019
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11:29:42 PM
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The key is “providing choice broad enough to keep them (guests) with us,” he said, “as opposed to going to an (online travel agency), Google and being an intermediary customer.”
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